NEVER AGAIN ! I rented a car last minute for a toad trip to Al ain and I took the cheapest car they had (only one available). I booked everything by phone, sent the documents required on WhatsApp, asked to confirm everything and arrange for the pick up at a certain time. And this is a translation of what he answered in a WhatsApp message “confirmed for tomorrow 0900 hrs - 24 hrs - AED 80 Security deposit 500 AED which you will get back upon returning car and filling petrol again to where the meter is. “. Note : when I received the car the petrol meter was marked at 1/2 and I returned it 1/2 again. Now the funny part .. he told me to bring the car back at 0800 hrs (EVEN of his Hof that I’ll return it at 0900 hrs and even after a phone call we made to confirm the time). When we came to HMA office, the office was closed. We called the HMA driver over phone, he promised to arrive within 5 mins. After 20 mins he arrived and he told me Mr. HMA told me to take his people to the airport to catch up the flight and he will be back within half hour. The driver told me “he’s like this, all his life is confusing”. I waited with family members in the deep night till 0345.. and he never showed up and never answered his phone or whatsapp message. Finally we took a taxi with a weird taxi driver who was continuously on phone .. told us that this is a pay money + free fare taxi he bought it to his family ..! I do not recommend HMA in any aspects of their services at all! Harami in Arabic means “thieves” .. hope it’s not too far from the actual fact ..