I have been going to Imperial College for years for my diabetes. There hasn't been anything significantly wrong with the hospital until today. My appointment was at 10:00 am and the sms that I recieved specifically said to arrive 90 mins before. However, when I arrived at the hospital, I was informed that my appointment had been cancelled without any notification. The receptionist was not helpful and did not offer any solutions. I was extremely disappointed with the lack of communication and organization.

I had a very bad experience with the customer service at Imperial College. I called to have my medication before I travel and unfortunately, they didn't get back to me. I had to follow up multiple times and still did not receive a satisfactory response. The hospital really needs to improve their customer service, appointments, and take into consideration the needs of the patients